Offshoring activities in India

- The pressures created by the globalisation of markets are pushing companies to seek low-cost solutions in India. Managing offshore work carried out by subcontractors of a different culture and who speak a different language is no easy task.
- A front office, developed around Indian management, project management and communication culture minimises the risk of failure.
- The increase in power will be all the faster since the managerial staff and partners will, on both sides, have become aware of the Other, their "rights" and their “duties".
- This seminar will enable participants to reflect upon the many phases of change and the implications of everyone in this process.

For whom

- General managers
- Strategy managers
- Sales and marketing, export and HR managers
- Directors seeking offshore development
- International project managers


- Increased efficiency of all employees working within teams involved in offshore processes in India.
- Rapid understanding of the origins and distinctive features of Indian culture and acquisition of Indian communication and management keys and tools.
- Efficient management of local multicultural teams or distance management of virtual teams.
- Maintenance of an interface between India and your country.


1 –Strategy levers
Offshoring in India: long-term or short-term?
Indian engineers: skills and/or potential
Audit and calculation of actual costs

2 – Intercultural issues
Anticipating the behaviours of one’s Indian colleagues
Identifying the 4 cultures and 14 cultural aspects
Knowing your cultural profile and that of Indian citizens

3 – Building virtual confidence
Identifying the challenges of distance confidence
Promoting relationships and informal communication with Indian nationals
Creating a climate of support
Cognitive confidence and/or affective confidence
Adopting the concept of instantaneous confidence

4 – Resolving conflicts with Indian nationals
Identifying the 3 types of conflict
Sources of conflict with Indian nationals
Recognising and resolving conflicts
Managing face and reputation

5 –Communication levers
Facing the challenges of implicit communication
15 keys to better communication with Indian nationals
Agreeing on communication standards with Indian nationals

6 – Management levers
A look at leadership in India
Interpersonal skills and management expertise in India
Towards initiative-taking and excellence
Identifying motivation levers in India

7 – Organisational levers
Choosing the correct operational model
Hierarchical, matrix or network organisations: controlling decision-making processes
Efficient remote working: Geographical, time, linguistic, cultural, organisational and technological distances from India

8 – Process levers
Objective thinking v. process thinking
Adapting one’s process to working remotely with Indian nationals

9 – Managing human resources in India
Market and profile of Indian engineers
Building loyal relationship with engineers
Creating successful HR processes
Reading an Indian CV

10 – Best practices
Formalising the knowledge, expertise and interpersonal skills acquired during the training
Identifying the persona land professional issues of each participant and establishing a personal action plan


Led by the best international experts. Our trainers and coaches, of various nationalities and with various skills, have all acquired “field” experience in large multinational groups at high hierarchical levels. Their expertise and enthusiasm guarantee the quality of our seminars and enable them to pertinently respond to the demands of our international clientele.


- The SAM International seminars are custom designed according to the needs and objectives of the participants.
- The above programme represents the framework of a typical seminar which is then adapted according to the client’s specific requirements.
- The frequently requested working languages are French, English, German, Polish, Spanish, Mandarin, Japanese or another language on request.
- The seminars take place on the client’s premises or in a carefully chosen place to aid innovation and relaxation.